DSB Locksmith

Cannot recommend enough!

Reliability 10/10
Super speedy call out time. Arrived within half an hour of initial call, (which out of hours on a Friday evening is amazing in itself) with a curtesy message to let me know he was on his way.

Phone manner- 10/10
Whilst making the initial phone call I had absolutely no idea what I was talking about and David was so patient and helpful throughout my panic. Gave me a quote over the phone after asking a few questions.

Customer service in person 11/10.
Friendly, polite, (mutual adoration of dogs always wins points)

Very reasonably priced in my opinion, especially for an emergency out of hours call out.

Hopefully I won’t need to… but would
Definitely use this company again. 🙂

When we needed him most Dave showed up and delivered, very enjoyable experience and learnt much about the art of locksmithing, our front door had given up and locked us out of our house on the coldest day of the year, and we had left all our other keys inside as we were only popping out for a few minutes… those few minutes turned into a few hours when we tried to get back in without any success.

After several calls and checking with our neighbours if they knew a good locksmith we found DSB locksmiths on the Suffolk business directory, Dave was with us within half an hour and had us inside within the next half an hour.

After fixing new bits in the door we felt happy and learnt we should never leave the house without the other keys in case it happened again.

The cost was not bad either, especially for the speed and entertainment value.

Although I hope never to use his services again, but will do if necessary, we would highly recommend Dave and his business, thank you so much for being there in our hour of need.

My review is to commend the level of professionalism and kindness I received this past Sunday. Sadly I was unable to be serviced by DSB Locksmith as I had driven nearly an hour away from home due to an emergency. After a quick Google search for 24 hr locksmiths in the area, the 4 that I called either didn’t answer or was unavailable to help. I was moments away from a breakdown when I called DSB. I was met with kindness and compassion. The gentleman I spoke with gave me a number to another locksmith he was certain would get to me quickly. I can’t speak to their job performance but what I can say is that I have no doubts that they would treat every client with a high level of professionalism and respect. I will keep DSB in mind should I ever find myself in a similar situation.

I don’t think I’ve met another businessman that I would recommend any higher. Quick, cheerful, friendly, knowledgable. David went over and above the call of duty in a sensitive and truly professional manner. Thank you sincerely for really saving the day!!

Absolutely pleased with the service. David was so professional, friendly and knowledgeable. He responded promptly to our call and fixed our issue very quickly. We would highly recommend.

We were locked out of our property and David got us back in and replaced the lock with a new one in on time at all!

Would highly recommend and will use next time.

Excellent service!!! 5*

Absolutely the most friendly experience I’ve had! Genuinely impressed with his response time and amazing attitude. Would highly recommend

Absolutely smashing service from a lovely friendly guy. Visited the property to size up the locks, ordered exactly what we requested and fitted them brilliantly.

Would absolutely highly recommend David every single time.

Brilliant reliable service from David. After being let down by other locksmiths somebody recommended me to DSB locksmiths and right from the outset he came across very friendly and knowledgeable and was very keen to do the very best for me. I will definitely not hesitate to recommend him in the future. First class!

Great service. David is a really decent guy who absolutely does his best for you.

Highly recommended

Totally brilliant company would definitely recommend!!!

Key snapped in upvc door look. Fast, efficient and friendly service. David came out and changed the lock within 24 hours. 10 minutes in and out – brilliant! Took card payment too. Highly recommended.

Just wanted to say thanks for your help this morning, which is much appreciated.

Thank you very much for your assistance and comprehensive instructions

I called David at DSB Locksmith when I was having some problems with a front door. David was excellent and went above and beyond to sort the issue for me. Polite, knowledgeable, conscientious and a nice guy.

I would highly recommend this service to anyone who requires a reliable and trustworthy professional.

I cannot believe a week has gone by since you did a really fantastic job for me. Thank you so much David. I have told so many people of your fabulous service.

My neighbour had locked themselves out and had been left waiting a ridiculous amount of hours by their housing assosiation to gain entry, one call to David and he was out and gained entry into the property within minutes!, absolutely amazing service I couldn’t have been more thankful, I would most definitely recommended, thank you so much

Since you visited last week the door is fine. I am impressed with your work and how you have responded by text. I think I will hold off now having the handle replaced as we are contemplating a shower room in that area and it may mean a new front door. Many thanks again.

David was amazing during the work, very quick and efficient. He was also brilliant with customers, had them laughing with a professional manner at all times.

You don’t meet people with such good customer service these days, so thank you David

Made a very stressful situation much better by arriving within minutes and being incredibly efficient and professional.

Door key was getting stuck and hard to remove. Called a couple of companies and they were extortionately prices. I phoned David at DSB and he could do the same day for a very reasonable price. Kept in contact with me with ETA so I wasn’t waiting around for him to arrive. On arrival was very friendly and soon sorted the problem by replacing the cylinder. He also provided me an invoice and receipt of money paid electronically before he left.

I will certainly recommend the services of this company and have already passed his number to all my family members incase they are ever in need of these services.

Excellent services.

Omg!! In a world that advertises 24 hr service even on a Sunday when NOTHING is open, these guys deliver. My locksmith came from another job he had in Norwich and said he would show up in an hour and thirty minutes.

Unlike other locksmiths that nay pop up hours later. He came within an hour and like magic he got my door open. I am extremely grateful and I couldn’t ask for better service.

Thank you sooooooo much

Absolutely brilliant…. from answering the phone to fitting my broken lock I cannot speak highly enough of this company and David was very well mannered too.
5 stars. Lou Pezaro.